With you at every step of your PatronBase implementation

Your PatronBase implementation is a major project.

It will almost certainly involve replacing your box office and ticketing systems, updating your website, training your staff and migrating data, and may encompass other areas of your organisation such as venue management and programming, your fundraising or development teams, or even your retail, merchandise and food & beverage teams. There will often be some impact on other systems within your organisation where PatronBase is integrated with these systems, You may be combining your PatronBase implementation with new hardware, a new website or intranet, or other new systems.

Your PatronBase project manager is here to take control of the complexity, planning the implementation project and related work from start to finish, and drawing all the threads together to a successful conclusion. From a detailed understanding of your organisation, objectives and priorities, your PatronBase project manager will plan the approach, sequence of work and critical milestones, then proactively monitor and adjust the plan to ensure that your project stays on track to completion.

Expert management of other digital, innovation and technology projects

Where your digital, innovation or technology project is tangential or even unrelated to PatronBase, we are still able to provide you with project management expertise to ensure the success of your project.

Your PatronBase project manager will apply the same consistent approach to all projects - whether PatronBase is the primary component or not - bringing a deep understanding of venue software and hardware, and digital technology more generally. Through a deep understanding of your organisation, they will plan, structure and manage your project from start to successful finish.

Project mentoring for projects managed by your team

Often a project won't require external management - it may be small, or perhaps it relies entirely on your own members of staff to make it happen, or perhaps the cost of an external project manager is prohibitive. In these cases, a member of your team may be the obvious choice to manage the project to completion.

However this can be a daunting task - your team member will often have to balance project management with day to day responsibilities, they may not have managed a project for some time (or at all) and projects can and do have a habit of throwing up challenges along the way.

That's where our project mentoring comes in. Working closely with your team member, we can provide project management training (if required) then keep in contact with them on a weekly, fortnightly or monthly basis throughout the project to ensure they're on track, discuss any queries or concerns they may have, and provide mentorship throughout the life of the project.

Bring troubled projects back on track with Review & Recovery

Sometimes, projects just go wrong, despite the best efforts of everyone involved, especially if the person responsible for a project has day to day responsibilities within your organisation too which are competing for their time and energy. Perhaps the scope is widening, the costs are starting to increase, or the timescales are slipping. At the first sign a project is starting to go off track, we can help.

One of our experienced project managers will meet with all concerned - project sponsors, project manager and team, internal to your organisation and third party contractors or suppliers - and bring a fresh pair of eyes to the project and what's going wrong. Often this will involve returning to first principles and refocusing on the original objectives, bringing the team back to the primary reason you kicked off the project in the first place.

Sometimes, a project might be unsalvegable, and the best next step is to draw a line under it and move forwards. But more often than not this isn't the case and the way forwards is often clear - by reprioritising tasks, splitting off parts of the project into future phases, reorganising the team or simply solid organisation skills we can get the project moving again, delivering primary objectives first then moving onto the lower priority objectives.

If a project is starting to go off track, the key is to bring it back under control as soon as possible - so if you're starting to get concerned about a project, get in touch to find out how we can help.