The PatronBase ethos to support venues - build an audience your way

At PatronBase, our ethos of helping you to build an audience your way puts flexibility at the heart of our mission.

Over the 20 years we've been working with venues, we've built a wealth of flexibility within our range of products, but we're always open to great ideas. Often those great ideas come from our partner venues, and where we can see general appeal, we're happy to incorporate them into the roadmap.

Sometimes, those ideas are far more unique or timely to one of our venues than they are to our community of venues as a whole, so that's where our custom development services come into their own. Let us help you leverage the flexibility of our platform.

Tailor your management information with custom reporting

With over 120 reports and extracts (and counting), we've got something for almost everything - but sometimes a custom report or extract is needed to tailor the information from our systems to get the insight you need, or present the information your way.

Where you have a clear idea of what you need, our custom development team will develop reports and extracts to your exact specification. Where the requirements are a little less clear, we can work with you to understand your organisation's needs and identify what existing or custom reports will fit best into your process.

At a glance tailored information with custom dashboards

Whilst reporting is great for detailed information, you may want to present at a glance information to your executive or management team, to give your team a finger on the pulse of your organisation. Tailored dashboards can present timely, up to the minute business intelligence information on sales, marketing, venue availability, financial performance, staffing, usage, and much more.

Our custom development team will work with you to understand the information that is important to you. You may require one dashboard for all key stakeholders; alternatively you may benefit from a suite of dashboards presenting a range of information. Our team will work with you to develop the dashboards you need using Microsoft's leading business intelligence platform PowerBI, or a platform of your choice.

Range of existing integrations with complementary products

Your PatronBase solution is more powerful connected to the other tools and applications which run your organisation, and we have integrated a number of applications off the shelf to provide the most popular tools.

This includes:
- Tools to help you understand your audience, such as Audience Finder, PurpleSeven and Morris Hargreaves McIntyre
- Tools to help you communicate with your audience, and develop your marketing strategy, such as Mailchimp, BravoMail, Pure360 and Facebook
- Tools to deliver more value for your patrons, such as BookingProtect and Passbook
- Tools to take payments such as Barclaycard, WorldPay, SagePay and Global Iris

Seamless business processes through custom integration

Where a third party integration isn't available, our custom development team can integrate with a product or system of your choice.

Our deep knowledge of the PatronBase platform, together with experience performing hundreds of integrations, ensures the success of your integration project. Our experienced team will work with you to understand the objectives of your integration, then develop and test the integration working closely with the PatronBase product team and the third party system.

Following your successful integration, full support will be offered, ensuring that your integration keeps pace with future development of both systems.

Match or optimise your business processes with custom add-ins

Every venue we serve is unique, but for some venues, one or more of their ticketing, venue management, fundraising or other management processes can only be served through bespoke functionality. It's here that the flexibility of our platform and our custom development service comes into its own.

Our custom development team will work with you to understand your unique requirements, and design and develop an add-in to the PatronBase system to support your business process. Following go live of your add-in, full support will be offered, ensuring that your integration keeps pace with future development of the PatronBase system.

Optimise your web sales process with our flexible eCommerce module

Our PatronBase Web Module provides a wealth of options to allow you to configure and customise your sales journey.

Our team will work with you to understand how you sell tickets right now, and any variations in the process, such as seasons, subscriptions, general availability and more. Your web sales process will then be configured to facilitate sales - your audience, your way.

Let our web design team style your patrons' web experience

For many patrons, your website may be the primary way they interact with your Box Office. So it pays to ensure it's the very best it could be.

Our web design team will work with you to optimise your patrons' web experience across the PatronBase web module, or across your entire website if you prefer. Starting from the first touch point, we apply analytics and insight to improve the entire patron journey, recommending and/or making improvements targetted to improve audience conversion, upselling and crossover.

Where we are developing a new website for you alongside a PatronBase implementation, the scope is even greater as we can design for great user experience from the get-go, providing a total journey from homepage to sale completion. Of course, we're there to support your marketing communications design too, such as Mailchimp newsletters, printed media and much more.